Please Note: We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud department.

 

Shipping & Returns

Orders are discreetly packaged in unmarked boxes or envelopes.

Please allow up to 2 business days (Monday through Friday) for your order to be processed and shipped. We do not ship on weekends or holidays. Any orders placed after 5:00 AM PST will be processed on the next business day.

Orders Over $200 require a signature upon delivery as a protection against lost or stolen packages. If you are unable to sign for your package please let us know (werewolfs897@gmail.com).

When clicking the “Buy” button buyers acknowledge full responsibility for complying with their country's laws, Customs regulations, taxes, and duties.

At the Rosegame we stand behind the products we sell. Due to the nature of our products we do not accept returns or exchanges on items not found to be defective. If you receive a defective product we will provide a replacement or exchange within 30 days of purchase.   

If you received a defective items，please contact us by emailing werewolfs897@gmail.com.A Rosegame associate will help process your exchange of defective merchandise within 30 days from purchase period. Unworn items with the manufacturers tags still attached may be exchanged for the same item within 30 days of purchase.

We regret that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. Gift cards are non-refundable. Please note: We do not accept returns on products that were not purchased from our website. We do not offer satisfaction returns. 

Important Notice

Your city or state may have laws making some items on our site illegal. It is your obligation to check local and state laws before ordering!